Refund Policy

1. Nature of Our Products

Green Life sells exclusively digital products delivered in PDF format. Because our products are digital and access is granted immediately upon payment confirmation, refund requests are evaluated on a case-by-case basis in accordance with the guidelines described in this policy.

By completing your purchase, you acknowledge that you are buying a digital product and that the nature of digital goods limits standard return procedures.

2. Eligible Refund Situations

Refund requests may be considered in the following situations:

• Duplicate charge: If your account was charged more than once for the same order due to a technical error.
• Technical issue: If you experienced a confirmed technical failure that prevented access to your purchased content and the issue could not be resolved by our support team.
• Non-delivery: If you did not receive access to your content after payment was confirmed, and the issue was not resolved within a reasonable support period.

All eligible refund requests must be submitted within 7 days of the purchase date.

3. Non-Eligible Refund Situations

Refunds will generally not be issued in the following cases:

• Requests made after the content has been accessed or downloaded
• Change of mind after purchase
• Claims that the content did not meet personal expectations that were not objectively misrepresented in our marketing
• Requests submitted after the 7-day window from the date of purchase
• Subscription plans where the billing period has already been used

Due to the digital and immediate nature of our products, once access has been granted and the content has been viewed or downloaded, the purchase is generally considered final.

4. Monthly Subscription Cancellations

Monthly subscriptions can be canceled at any time. Upon cancellation:

• Your access will remain active until the end of the current paid billing period
• No additional charges will be made after cancellation
• Refunds for already-processed subscription payments are not issued except in the cases described in Section 2

5. How to Request a Refund

To submit a refund request or report a billing issue, please contact our support team directly:

• WhatsApp / Phone: +55 62 98232 0312
• Service hours: Monday to Friday, 9:00 AM – 6:00 PM

When contacting support, please have the following information ready:

• Your full name
• Email address used for the purchase
• Order ID or payment receipt
• Description of the issue

Our team will review your request and respond within 2–3 business days.

6. Processing of Approved Refunds

If a refund is approved, it will be processed through the original payment method used at the time of purchase. Processing times may vary depending on the payment provider, typically taking 5–10 business days to reflect in your account.

7. Changes to This Policy

Green Life reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised date. Your continued use of our products after any changes constitutes acceptance of the updated policy.